Jobber

What is Jobber?

Jobber is a cloud-based field service management platform for home and commercial service providers. It combines elements of project management software, customer relationship management (CRM), scheduling tools and invoicing systems into one application.

Its core purpose is to help service businesses organise work, manage crews in the field and maintain clear communication with customers. Rather than functioning as a generic project management tool, Jobber is positioned specifically for industries such as cleaning, landscaping, plumbing, HVAC, electrical and other trade and home service sectors.

By structuring workflows around jobs, visits and clients, Jobber supports the full lifecycle of a service request: capturing enquiries, creating quotes, scheduling work, tracking progress and collecting payment.

Key Features and Capabilities

• Client management (CRM) – Store customer contact details, property information, job history and communication in a centralised database.
• Quoting and estimates – Create, send and track professional quotes, with options for customer approval online.
• Job scheduling and dispatching – Assign jobs to team members, view schedules in a calendar format and manage changes in real time.
• Work order management – Create detailed job records with task descriptions, notes and attachments.
• Invoicing and payments – Generate invoices and accept online payments, helping to reduce delays between job completion and payment.
• Mobile app for field teams – Access job details, client information and schedules from mobile devices while on site.
• Customer communication tools – Send automated reminders, follow-ups and updates to keep clients informed.
• Online booking – Allow customers to request work through an online booking form.
• Reporting and business insights – Monitor key metrics such as revenue, job performance and team productivity.
• Client Hub – Provide customers with a self-service portal to view quotes, invoices and upcoming work.

How Jobber Is Typically Used

Jobber is commonly used by field service businesses to manage the complete workflow of a job. A typical process begins when a customer submits a request, either manually entered by office staff or via online booking. The business creates a quote in Jobber and sends it to the client for review and approval.

Once approved, the quote is converted into a scheduled job. Managers assign the work to technicians or crews, who can view their schedules and job details through the mobile app. While on site, field staff can update job notes, attach photos and mark work as complete.

After the job is finished, an invoice is generated directly from the job details. Customers can receive the invoice electronically and pay online. All records remain stored in the client’s profile, providing a clear audit trail for future work and repeat business.

Jobber is also used to manage recurring services, such as regular cleaning or maintenance contracts. Businesses can schedule repeat visits, automate reminders and maintain consistent billing cycles without manually recreating each job.

Who Jobber Is Best Suited For

Jobber is designed for small to medium-sized service businesses that operate in the field. This includes trades and home service providers such as:

• Cleaning and janitorial services
• Landscaping and lawn care companies
• HVAC, plumbing and electrical contractors
• Handyman and maintenance businesses
• Pest control and similar on-site service providers

It is particularly suited to organisations that need to coordinate office staff and mobile teams. Businesses that have outgrown manual scheduling, paper invoices or basic accounting software often adopt Jobber to gain better operational visibility.

Companies looking for a specialised field service management system, rather than a general-purpose project management tool, are likely to find Jobber aligned with their needs.

Deployment, Access and Integrations

Jobber is delivered as a cloud-based (SaaS) application. Users access the platform through a web browser, and dedicated mobile apps are available to support teams working in the field.

The platform integrates with a range of business tools to extend its functionality. These include accounting software such as QuickBooks and Xero, as well as payment processors including Stripe. Integrations are designed to synchronise financial data, streamline bookkeeping and support online payment collection.

Jobber also provides an API, enabling businesses to connect the platform with other systems where required. Because it is cloud-based, there is no on-premise installation, and updates are managed centrally.

Summary

Jobber is a cloud-based field service management platform that unifies client management, quoting, scheduling, invoicing and payment processing in one system. Designed specifically for home and commercial service providers, it supports the complete lifecycle of a job from enquiry to payment.

With dedicated mobile access, customer communication tools and integrations with accounting and payment systems, Jobber provides structured operational support for businesses managing work in the field. Its focus on service-based workflows makes it particularly relevant for trades and recurring service companies seeking greater organisation and visibility.

Example workflow

A Jobber booking triggers scheduling, invoicing and reminders. No manual work.

Frequently asked questions