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Customer Support

Customer Support tools
we automate.

8 customer support applications Swarm Labs connects into reliable, automated workflows. Open any one to see how it integrates.

Support teams spend a surprising amount of their day on work that is not support: looking up an order in another system, copying details between tools, deciding which queue a ticket belongs in.

We connect helpdesks and chat tools such as Zendesk, Intercom, Help Scout and tawk.to to the systems that hold the answers, so an agent sees the customer's orders, account and history on the ticket. AI triage sorts and prioritises incoming requests, drafts replies for routine questions and escalates the rest, while booking tools such as Cal.com let customers schedule a call without the back-and-forth.

Cal.com 2 integrations Freshdesk 1 integration Front 0 integrations Help Scout 3 integrations Intercom 3 integrations Jira Service Management 1 integration tawk.to 4 integrations Zendesk 2 integrations

Customer Support integrations

Amplitude, Intercom, SurveyMonkey and Google Sheets Analytics, Customer Support, Tools Cal.com and FreeAgent Accounting, Customer Support Chat GPT, Asana, Make and tawk.to AI LLM, Automation, Customer Support, Project Management Claude, Pipedrive and tawk.to AI LLM, CRM, Customer Support DigitalOcean, Intercom and Zapier Automation, Customer Support, Infrastructure Help Scout, Notion, Stripe and FreeAgent Accounting, Collaboration, Customer Support, Payment Processing Help Scout, Zapier, Mid Journey and Make AI Image, Automation, Customer Support HubSpot and Jira Service Management CRM, Customer Support Mailhook and Zendesk Customer Support, Tools Pipedrive, EasyPost, n8n and Help Scout Automation, CRM, Customer Support, Logistics Segment, Ottokit, Intercom and Box Analytics, Automation, Customer Support, File Storage Squarespace, tawk.to, Zapier and DigitalOcean Automation, CMS, Customer Support, Infrastructure tawk.to, Toggl Track, HiBob and Sage Accounting, Customer Support, HR, Project Management Vapi and Cal.com AI Audio, Customer Support Zendesk and Airtable Customer Support, Tools

What we typically build

  • Tickets enriched with order, account and billing details from your own systems
  • AI triage that categorises, prioritises and drafts replies for review
  • Escalations routed to the right team with the context attached
  • Self-serve call booking linked to the customer's record

Open any application above to see how it integrates, or tell us what you need connected.